Lienks Terms of Service
Last updated: 21 September 2026
1. Provider and scope
These Terms of Service govern the use of the Lienks web analytics application at app.lienks.com. Your provider and contractual partner is:
Philip Knüppelholtz
Lienks Analytics
Klaus-Groth-Straße 28
23769 Fehmarn
Germany
Email: philip@lienks.com
Lienks is available to both consumers, as defined in section 13 of the German Civil Code (BGB), and business customers, as defined in section 14 BGB. Where a provision applies only to one group, it says so expressly. A business customer’s own terms apply only if we expressly accept them.
The contract and communication language follows the language version selected when the contract is concluded. The German Terms apply to a contract concluded through the German-language flow, and these English Terms apply to a contract concluded through the English-language flow.
2. The service
Lienks lets you add your websites and view statistics about their use in a web app. The features, usage limits, methods of collecting analytics data, and any team features included in your plan are set out in the plan description shown when you subscribe. We do not promise any particular increase in traffic or revenue.
To use Lienks, you must install the code we provide on a website where you are authorized to do so. Data collection starts only after setup is complete and working. You are responsible for your internet connection, browser, and installation on your website. These Terms cover access to our hosted web app; they do not grant access to the source code or a right to host the software yourself.
We maintain and update Lienks. Maintenance, security measures, and technical problems may temporarily affect availability. We only commit to a specific uptime level if we expressly agree to one. Your statutory rights for failures of the service remain unaffected.
3. Accounts and forming a contract
You need an account and must provide accurate registration details. Registration and acceptance of these Terms establish a free service relationship. You incur charges only when you expressly select and place a binding order for a paid plan during or after the trial. The plan, price, monthly billing period, and trial conditions are shown before you place the order. A paid contract is formed when we confirm your order or activate your paid plan.
Keep your login details confidential and protect your account against unauthorized access. Invite other users only through the features provided for this purpose, and manage their permissions. If you suspect unauthorized access, contact us at the email address above.
4. Free trial
Where offered, you may try Lienks free for 30 days. No payment method is required. The trial starts when it is activated. The trial’s usage limits are displayed at registration or in your account.
If you do not separately subscribe to a paid plan, no charges arise when the trial ends and no new analytics events are collected. Existing reports initially remain viewable while your account and the relevant website continue to exist. You need a paid plan to resume collection. If you subscribe during your trial, the start date and billing arrangements shown during checkout apply.
The free trial is separate from any statutory right to withdraw from a paid contract you enter into later.
5. Prices, billing, and payment
The plan displayed when you order applies. We apply the German small-business VAT exemption under section 19 of the German VAT Act (UStG), so VAT is neither charged nor shown separately. The displayed price is the total amount payable. Paid subscriptions are billed monthly in advance. We do not automatically move you to a more expensive plan.
Stripe handles payments and payment methods. Available payment methods are shown during checkout. You can manage payments and invoices through your account or the billing portal accessible from it. If a payment fails or becomes overdue, we may restrict service after giving notice and in accordance with applicable law. Statutory claims remain unaffected.
6. Event limits and plan changes
Your monthly event limit and the definition of a billable event are explained when you select a plan or in your account. If you reach the limit, no new events are collected. Collection resumes at the start of the next monthly billing period or as soon as you subscribe to a plan with a sufficient event limit. Events that are not collected do not incur additional charges. Existing reports remain accessible as described in these Terms.
A plan change takes effect and is billed at the time shown in your account or the billing portal before you confirm it. The prices and limits you confirm there apply.
7. Subscription term and cancellation
A paid subscription runs for one month and automatically renews for one month at a time unless you cancel it. You can cancel at any time for the end of the billing period you have already paid for through the billing portal in your account or by emailing philip@lienks.com. Any additional statutory cancellation routes and rights to terminate for cause remain unaffected.
After ordinary cancellation, your paid plan remains available until the end of the period you have paid for. We then stop collecting new events unless you subscribe to another plan. Ordinary cancellation does not entitle you to a partial refund for a billing period already started; statutory refund and price reduction rights remain unaffected. Cancelling a subscription does not automatically delete your account.
You can end the free service relationship at any time by deleting your account or requesting deletion at the email address above. If you permanently delete an account, workspace, website, or its analytics data using the relevant feature, the affected data immediately becomes unavailable within the service and cannot be restored. You must therefore save any reports you need before deletion. Mandatory legal retention duties and technically necessary backup copies that are no longer used for the live service and are overwritten according to the applicable retention schedule remain unaffected. Further details are set out in our Privacy Policy and, where applicable, the Data Processing Agreement.
8. Statutory withdrawal rights for consumers
Consumers may have a statutory right to withdraw from a paid contract concluded online. The period, procedure, and effects are explained in the separate withdrawal notice and model withdrawal form. In particular, you may withdraw by sending a clear statement to philip@lienks.com. Cancelling a subscription for the future and withdrawing from a contract are different actions.
Simply using Lienks during the withdrawal period does not, by itself, remove an existing right to withdraw. Statutory rules concerning any payment for services already provided remain unaffected.
9. Your responsibilities
You may use Lienks only on websites where you are entitled to install its code and analyze site use. You are responsible for your website’s legal compliance, informing visitors, and obtaining any consent that may be required. Labels such as “Minimal” and “Cookieless” do not promise that consent or a privacy notice is unnecessary in a particular case.
Ensure that URLs, page paths, event names, and other fields sent to Lienks do not contain unnecessary personal data such as names, email addresses, or payment details, or particularly sensitive data. Do not use the service for unlawful purposes, bypass its security measures, or deliberately interfere with its availability to others.
If you seriously breach these duties, we may restrict the affected access after giving reasonable notice and an opportunity to remedy the breach. If there is an immediate security risk or a risk to the rights of others, we may take necessary protective action straight away and inform you promptly afterwards. Statutory rights remain unaffected.
10. Privacy and your data
Our Privacy Policy covers how we process account, contact, and payment information. For analytics data relating to visitors of a customer’s website, the website operator is generally responsible for data protection compliance; we process that data under a separate Data Processing Agreement (DPA). Where a DPA is required, it must be entered into before Lienks is used on the relevant website. The DPA supplements these Terms for processing on the customer’s behalf.
You retain your rights in the content and data you provide. You permit us to use that content and data to the extent necessary to run Lienks, provide the agreed analytics service, and maintain security and fix errors while that processing is required. Personal data is deleted in accordance with the Privacy Policy and, where applicable, the DPA, subject to legal retention duties.
11. Rights in Lienks
We retain the rights in the software, design, and other components of Lienks that we provide. While you have a service relationship with us, you receive a non-exclusive, non-transferable right to use the web app under these Terms and your selected plan. Your rights in your own data and content remain unaffected.
12. Changes to the service and these Terms
We may improve Lienks and make changes for security or to fix errors. Other changes may be needed because of technical or legal requirements. If a change adversely affects your use under an ongoing contract, we will give notice as required by law. Consumers retain their statutory protections for digital services. Such changes will not cause additional charges without your express agreement.
Changes to these Terms apply to existing contracts only if you agree to them or another lawful basis allows them. Publishing a new price list alone does not change the price of your current plan.
13. Defects and liability
Consumers have the statutory rights that apply to defects in digital services. Otherwise, statutory rights concerning defects also apply.
We are fully liable for intent and gross negligence and for injury to life, body, or health. This also applies where mandatory law requires liability or where we have given a guarantee. For simple negligence involving a material contractual obligation, our liability is limited to loss that was typical of the contract and foreseeable. A material obligation is one that makes proper use of the service possible and on which a customer may ordinarily rely. Otherwise, we are liable for simple negligence only as required by law. This provision does not restrict mandatory consumer rights.
Support is provided exclusively by email at philip@lienks.com. We do not promise specific response or resolution times unless expressly agreed with you individually.
14. Governing law and disputes
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law does not take away mandatory protections under the law of their country of habitual residence.
Where a customer is a merchant, a public-law legal entity, or a special public-law fund, disputes are subject to the courts with jurisdiction over our registered place of business to the extent permitted by law. Statutory rules on jurisdiction apply to consumers.
If any provision of these Terms is invalid, the remaining provisions continue to apply, and statutory law applies in place of the invalid provision.